POCNA DIVE CENTER

Payment & Cancellation Policy

PAYMENT

To confirm your reservation, a deposit of 50% is required for all in-water activities and courses.

You may pay by

  • PayPal (there is a 6% fee imposed)

  • International money transfer (there is a $15 USD fee)

  • Direct deposit to our Mexican bank account

All in water and recreational courses: - The balance is to be paid in cash upon arrival or by other method of payment agreed upon prior to arrival

For all professional courses or packages: - Full tuition must be transferred or paid in cash 5 days before starting date

Group bookings: - All activities must be paid in full 24 hours before commencement of activity.  Pocna Dive Center reserves the right to cancel the entire booking and charge below cancellation fees if payment is not received in time.

All fees are to be paid by the customer

 
 

REFUND / CANCELLATION POLICY

If a candidate cancels or terminates their course for any reason, refunds will be made according to the following refund policy

For all in-water activities, courses, and packages: For securing a space and/or ordering your crew pack, we require a deposit of 50% of your costs.

Cancellation with notification 14 days prior to starting date

  • Full refund will apply of amount paid

 

Cancellation with notification within 14 – 3 days prior to course commencement

  • Your deposit will not be refunded (50% of your activities or course). If you have another candidate to replace you, full refund applies

  • Re-schedule training without extra charges

 

Cancellation with notification within 72 hours prior to course commencement

  • No cash refund

  • Cancellations due to sickness or other medical condition, which prevents candidate from taking the course:

    • A written statement from doctor is required, in which we will do everything possible to reschedule the course at no extra cost. If rescheduling is not possible at the time, the candidate will receive a voucher that is valid for 3 consecutive years

    • We advise you to arrange travel cancellation insurance with your local insurance branch for these cases, so you will get refunded for any medical condition

 

Cancellations with no notice

  • No refund is given

 

Pocna Dive Center Policies

  • Full tuition must be transferred or paid in cash 5 days before course starting date of professional courses or packages

  • Pocna Dive Center reserves the right to cancel for any reason and will give a full refund or an alternate date offered

  • Cancellation due to sickness while taking our courses, no refund. We will reschedule the remaining course modules at a later date or course

 

Students voluntarily terminating during their training will lose their rights to a refund. An alternative training date based on availability may be offered.

 

There will be no refunds for students who have been dismissed because of violation of our Pocna Dive Center Rules and Regulations and the PADI Safe Diving Practices Statement of Understanding

Pocna 5 star dive resort

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